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PRE-ORDERS
- The time frames for pre-orders will be clearly stated in the product description. However, in rare circumstances, these pre-orders may experience delays. We kindly request a 2-week window period for any potential delays. If any delays occur, you will be promptly notified.
- Pre-orders are specifically made-to-order pieces. Any changes in size or color will require 4-6 weeks and are subject to fabric availability. Once a pre-order item has sold out, the chances of making a change in size or color are minimal. However, returns are allowed if the criteria outlined in the returns policy are followed.
- Once a pre-order has been placed and 24 hours have elapsed, it cannot be cancelled. Pre-orders involve deposits placed to produce your garment, as they are made-to-order pieces. Alternatively, store credits may be granted within 7 days of purchase.
- A pre-order refers to an item that is currently out of stock due to high demand. Pre-order items will only be shipped once production is complete.
- It is important to note that a refund will not be granted to individuals who claim to be unaware that their item was a pre-order. All product descriptions clearly state the dispatch and pre-order time frames.
- Returns are subject to the conditions outlined in our returns policy.